Virtual PBX vs. Hosted PBX
Virtual PBX Hosted PBX Explained:
Many people think that the term “Virtual PBX” is synonymous with “Hosted PBX” or “Cloud-based PBX”. Although both provide a lower total cost of ownership (TCO) than a premise-based phone system, they are not identical. There are actually significant differences between the two – namely in regards to functionality. The major difference being that one, the Virtual PBX, is just an automated answering service and call director and the other, a Hosted PBX, is a complete, professional phone system.
A Virtual PBX is not a complete system on its own, but is just one part of a Hosted PBX system, best described as an automated answering service that provides routing options to handle and transmit inbound calls. This type of system does not have call control features or outbound calling, but instead reroutes incoming calls to cell phones, landlines or VoIP extensions via an auto attendant or interactive voice response (IVR).
These systems are cheaper than Cloud-based PBX solutions, but lack significant business communication features. They are best suited for very small offices / home offices that need to keep costs extremely low. Like with a Hosted PBX solutions, there is no need to purchase any new hardware – users can get a toll free number and point it to employee’s landlines, cell phones or even free soft phones. It can also handle a few advanced call forwarding features like find me/follow me.
It’s important to note that this system does not replace your existing outbound phone service, but will be an additional expense on top of it. Also, there are no call control features and employees cannot be connected via extension dialling. Additionally, calls between locations will not be free as they would be with a Hosted PBX and a Virtual PBX also does not provide productivity benefits such as unified messaging or presence. As your business grows, it is inevitable that you will outgrow this solution and will need to replace it.
A Cloud-based or Hosted PBX is a complete business VoIP system that routes inbound as well as outbound calls and provides enterprise-level features. Organizations with high volumes of calls or with more than 10 employees should consider bypassing a Virtual PBX and going directly to a Hosted PBX solution.
In most cases, Hosted PBX providers will replace your current phone company, you will be connected through a router, and you will likely use IP phones. A Cloud-based PBX provides one main number for all calls, with extension dialling, regardless of employees’ locations and is a good fit for organizations with multiple locations, even those geographically disbursed around the world. It offers such enterprise-class features as call forwarding, unified messaging (voicemail to email), call hold, find me/follow me, three-way conference, auto attendant and more.
Providing Plumbing, Heating and Industrial Supplies Since 1858.
I’ve used other phone systems in the past and the thing I like about Evolve VOIP is the convenience. I have one team that is entirely remote and being able to have them easily accessible just like my other team that is in the office is invaluable. Even for my team that is in the office it is a great thing to know that if we need to work out of the office we can easily take our customers calls and assist them.
·Evolve VOIP, Unity tool, Supervisor Client, Dashboard
Rose Runkhouser, Support Services Manager
Welcoming, fun, and bold. the goal of matchboxfoodgroup is to create restaurants where neighborhoods can come together and team members can grow.
We have used Evolve to deploy VOIP to our corporate offices and three branches. The professionalism of the Evolve team has made the transition seamless. We will continue to use Evolve as our company, matchboxfoodgroup, expands.
Based in Northern New England, ClearChoiceMD treats urgent, non-life-threatening medical needs.
“With Cloud Connect, we have eliminated intermittent phone and internet service drops, increased the reliability of daily business tasks like writing e-prescriptions. We’ve even resolved printing issues. We have zero down time now as a result of connectivity because we’re always up and running.”
Alex Fuchs, IT Director for CCMD
The International Literacy Association (ILA) is a global advocacy and membership organization of more than 300,000 literacy educators, researchers, and experts across 75 countries. With over 60 years of experience, ILA has set the standard for how literacy is defined, taught, and evaluated.
UC-One works seamlessly with Skype for Business, Office 365’s instant messenger capability, enabling employees to run just one instant messenger solution. The solution talks seamlessly with Outlook and makes everyone’s job easier – including mine.
Network Operations Specialist – Nick Giotti
CCI Health & Wellness Services is a group practice, empowering patients to partner with staff for an unparalleled healthcare experience.
“Usability is one of the most important factors in selecting technology solutions. We needed a solution that our staff could learn quickly and rely upon each day through high call volumes. Evolve IP emerged as best choice and the deployment has been very successful.”
John Torontow, MD, MPH Chief Operating Officer – CCI Health and Wellness Services