Sample Business Telephone Script – The Thriving Small Business #telephone #answering #procedures


Sample Business Telephone Script

Great Customer service is critical for achieving desired business results. Customers calling a business for the first time provide a great opportunity to make a lasting first impression .

Employees who answer the phone should be trained. This will help to ensure that they have a good understanding that what they do affects the customer experience .

Provide employees with a telephone script to help ensure that they answer the phone the same way every time. Create customer service standards and employee goals that are support customer service objectives. Telephone training is critical to that first initial customer contact.

A Sample Telephone Script

Good morning(afternoon) thank you for calling ABC Business. This is Tiffany how may I help you ?”

The telephone greeting should not be excessively long. For example, “Good Monday morning, thank you so much for calling ABC Company. We are the number one company for widgets in the southeast, this is Tiffany the receptionist, how may I help you today?”

This script has four distinct parts that are important to the customer communication:

1. Greeting

No one likes to interact with a low energy voice.

An upbeat opening (good morning ) to the greeting sets a positive tone for the customer and communicates a level of professionalism.

2. Acknowledge Their Value

People like to know that an organization appreciates their business.

Thanking the customer (thank you ) for calling communicates that you value their business.

3. Identify The Employee

Everyone wants to know who they are speaking with. Have the employee identify themselves (this is Tiffany ) when answering the phone.

This will personalize the interaction and give the customer a contact name and resource for future reference.

4. Offer Assistance

Ask the customer (may I help you ) how you can help.

This simple gesture sends a message that the person answering the phone cares.

Other things to consider:

    • Provide a scripted and detailed telephone training to help employees understand your expectations for a great customer experience .
    • Incorporate these expectations into individual goals as part of the global performance management system.
    • Effective training requires leaders to model the desired behaviors and employees to be held accountable for adhering to standards.
    • Be consistent in managing employee performance to ensure you achieve the desired results.
    • Telephone scripts can be modified to support the different seasons of the year (seasonal greetings).
    • Speaking with a smile on your face helps create a positive tone of voice.
    • The person answering the phone should know how to find the answers to any questions asked of them.
    • The reception area should have a manual that can help answer common questions or responses for common requests.
    • Monitor and coach employees during the training process. There are many monitoring systems that can help with this.
    • Employee goals should include desired phone interactions.
  • Not everyone is good on the telephone. Monitor phone interactions to ensure the organization is represented appropriately.

If you would like to learn more about customer service on the telephone, you can check out The Best of the Telephone Doctor on Amazon.

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Disaster Recovery

IT Service Solutions

Voice VOIP Solutions

Cloud Services

When it comes to outstanding technology services, you don’t need to be the biggest to get the best.

For over 35 years, CTS has helped emerging companies leverage technology to achieve outstanding business results. We began by providing premium-quality business phone products and services to companies throughout Michigan. As technology changed, we did too.

We made it our job to anticipate technology trends and changing business needs—and to help companies meet those needs head on by providing outstanding service, unmatched expertise, and quality products at highly competitive prices.

Of course, we still offer best-of-breed voice and VOIP solutions – but we deliver much more. Cloud-based computing and backup services. Outstanding data protection and disaster recovery. Versatile, reliable, and stable networking. Expert managed and cosourced IT services. Most importantly, we deliver knowledge.

We understand our business, and we make it a point to thoroughly understand yours. The way we see it, it’s not our job to sell technology – it’s to deliver measurable value. To provide solutions that make your company faster, more nimble, more stable, and more profitable. To take the hassle out of voice, data, and IT management, letting you concentrate on running your company and serving your customers. To be your trusted ally as you move through tomorrow’s changing technology landscape.

CTS: We’re more than just a technology solutions provider. We’re your competitive edge.

Enterprise-Grade Voice and IT Service
for Small and Medium-Sized Businesses.

Dragons business network group Newport #newport #telephone #company, #dragons #business #network #group #newport #| #business #networking #group #newport #| #business #network #meetings #newport


Would you like to promote Your Company to over 100 local businesses at our next FREE business networking event? Find out how!

Welcome to the Dragons of Newport Business Network Group
Are you a small to medium sized business looking for
effective ways to expose and grow your business?

A date for your diary – the second Dragons of Newport Free Networking Event of 2017 is on Wednesday 7th June 2017. For event details visit our event booking page or register here .

Following on from the success of the last Dragons of Newport Free networking event in March, attended by 100 businesses, we are pleased to announce the next Dragons of Newport Free event is on Wednesday 7th June 2017.

Our guest speaker is Rachel Jones. Chief Executive of Arts and Business Cymru. Rachel and the team at A B Cymru are working on something creative rather than just talking to us. To register your attendance at this free event and for event details visit our event booking page or visit the registration page directly.

Our events regularly attract 100+ businesses making them the most popular and vibrant business networking events in South Wales. If you would like to sponsor this event and promote your business, please visit Advertising Opportunities for details.

Businesses in South Wales and surrounding areas can also take advantage of the success of our free events by sponsoring the event and taking up the ‘value for money’ advertising opportunities that are available for all businesses at each event. If you’d like to more about how you can promote your business to over 110 like-minded business owners, read more here .

Who Are We?

We are a small but very effective group of business owners and representatives based in the Newport, Torfaen, Cardiff and South Wales regions.

In the last year our members have gained 520 new contracts which have lead to over £250,000 worth of invoiced business.

We proactively learn about and refer each other’s business and are committed to growing our membership base. We are looking for likeminded individuals who are serious about growing their business to join us and make, what is becoming a very powerful networking group, even stronger.

The Dragons Business Network Group is made up of only one business from each trade which although restrictive, allows us to provide quality referrals and we do not have to compete for work amongst other members of the group. Although only 1 business from each trade, BNI we are not! We are non-profit and our membership is currently only £150 for the year with NO joining fee! Compare this to other networking groups in Newport, Torfaen, Cardiff areas.

If you like the sound of our group, why not find out if there is a vacancy for your trade and come along to one of our weekly breakfasts as a guest^^. We meet every Wednesday at 7:00am at The Ridgeway Bar Kitchen in Newport. Yes it’s early but we do it this way because it doesn’t interrupt our work; we finish at 8.30am ready for the business day ahead. Oh, and in case you were wondering, our free quarterly open events will still be held at Rodney Parade (home of Newport Gwent Dragons), so keep an eye out for these events an don’t forget to register.

Join us for a morning and see the group in action; we’ll even pay for your first breakfast!

^^ If you would like to attend as a guest, please contact a member or email us so that you are booked in, please do not attend unannounced.

Upgrading your Office Phone System: Checklist #new #telephone #system


Upgrading your Office Phone System: Checklist

By Simon Cutler – Friday, 1st November 2013

The key to finding the right phone system and plan is to consider the features your business needs now by answering the questions in our Phone System Checklist.

Think you might need a new telephone system or maybe you re thinking you could still get a few more years out of the one you have now? Consider that business phone systems have advanced at the same rate as computers over the last decade – could you imagine running your business on computer equipment and software 10-15 years old?

Voice systems are still very much the primary mode of contact for offices around the world. We used to use them specifically to dial out and receive calls, but now they are much more advanced and can offer crucial elements and features that help increase sales and performance.

The Phone System Checklist

If you have decided that now is the time to upgrade or even replace your PBX, we recommend you answer the following to get a clear idea of your requirements:

  • How many phones do you need?
  • How many people are likely to want to use the phone at once?
  • Do you make international calls? If so, how many?
  • Do you have multiple sites located around the UK?
  • Do you employ or are planning to employ remote workers?
  • Do you plan to increase your number of staff within the next 5 years?
  • Do you have more than 50 people at any one site?
  • Have you given much thought to a disaster recovery/business continuity plan for your calls and lines?
  • Would you prefer an OpEx cost solution rather than a CapEx heavy one?
  • Do you have a large bandwidth requirement which could be shared between voice and data to reduce costs?
  • How many IT professionals do you have on site?
  • Do you make use of computer applications i.e. to store contact information?
  • What is your budget?
  • What is your current cabling? Do you have lines running to every desk?
  • What is the ratio of inbound and outbound calls?
  • Are you planning to move offices/upgrade in the next five years?
  • Can you identify how your current system lets you down?
  • Do your network switches support Power over Ethernet?
  • What are your installation and maintenance requirements?
  • Any special functionality required? i.e. Call Monitoring, Call Recording or Non-geographical Phone Numbers?

By answering the above questions you are able to compile a requirements list which puts you in the better position when finding your type of business phone system and your phone system provider.

New Phone Systems

Back in the 60s the Private Branch Exchange (PBX) was a far cry from what we have today, with women in a small room answering calls on the telephone switch board and then physically connecting the designated line with an incoming call. Now PBXs are digital switches, written in software that can also control incoming calls over a data network (IP PBX ). There is actually now no need for a PBX at all.

As office phone systems have advanced, they have also gotten cheaper. Now you now have the option to ‘rent’ your phone system rather than own it. (See hosted phone systems ).

Finding your Phone System

The best phone system for your business will have the features you want at a price within your budget, whether it s a traditional PBX office phone system that carries out calls over the PSTN (Public Switched Network) or one that functions over an IP connection. The best solution will come from discussing your requirements with a proficient business telephone systems provider.

It is best to look at your phone system as a long-term financial plan. For example, you may think that by owning your phone system (such as a PBX system) you may be better off, but maintenance and support for a five to seven year cycle is expensive – plus at the current rate phone systems are advancing, in five to seven years you may be stuck with an inflexible, out of date platform that is causing you to lose money.

Costs also need to be measured against the long term savings to your business and the influence upon productivity etc. You will also need to bear in mind on-going costs such as adding new users, moving offices and other service costs.

Phone systems from Elite:

No one phone system solution is right or wrong or more beneficial than the other as it depends entirely on the needs of your business.

Many big name carriers choose to sell their systems to end users through specialist resellers, which often works out better for you. Purchasing your whole solution and add-ons from one supplier rather than multiple suppliers provides beneficial multi-tier solutions with one single point of contact.

Working with Elite

The key to finding the right office phone system and service plan is to not only consider the features your business needs now, but also in five or ten years’ time. By answering the questions above you will start to establish whether your business will benefit more from a VoIP or hosted solution.

If you re struggling to decide whether your office can benefit from a traditional or next gen service give us a call to discuss. We will work with you to build up your requirements list to find the perfect voice service for your business. As we have no commercial leniency to any one provider, we are able to work in conjunction with most of the main hardware and software providers to cherry pick the best system for your needs.

Simon has over 15 years’ experience in the telecoms industry and still has the same passion he had on day 1. A keen golfer, he is the driving force behind Elite’s sales team and is the Director of Business Development.

Compare Medicare Advantage – Supplemental Plans, MedicareSolutions, medicare telephone claims.#Medicare #telephone #claims


Statement about and Privacy

At, we understand that the process of selecting the right health care coverage for an individual or family member is a personal one. Our goal is protect your privacy while ensuring that you are offered useful and comprehensive information to help you make your decision.

At, we also understand that relationships are built on trust. So we want to make sure that we clearly disclose to you the kind of information our website may collect and what we do with that information.

The Information We Collect and How We Collect It

Personally Identifiable Information. The website (the “Site”) collects two kinds of information that relates to you. The first, and most important to you, is information that is personally identifiable to you. This is information like your name, telephone number, email address, home address and social security number. We do not collect personally identifiable information (“Personal Information”) unless you decide to provide us with it. To be clear, you are never required to provide us with Personal Information but not all of the services we offer will be available to you without that information. For example, we will ask for your contact information if you have requested us to send you information about certain plans or services.

Personal Information also includes information on your health. However, we do NOT ask for and do NOT collect Medical Records from you. Those records remain between you and your doctor.

If at any time you would like to review or update the Personal Information we have collected about you, please contact us and we will arrange for you to do so. While you work with us, you remain in control of all of your personal information at all times.

Aggregated Information. As is true of most websites, also collects anonymous technical and statistical information when you visit our Site. This type of information may include items such as your IP (Internet protocol) address, Internet service provider, operating system, type of browser and the pages or sections you visit on the Site (“Non-Personal Information”). This type of Non-Personal Information is collected in various ways, but the primary methods we use are (i) cookies, which are little pieces of code that allow us to recognize you when you visit our Site, (ii) web beacons (or gifs) which allow us to see how you use our Site, and to know whether you have visited a web page or received or opened an email message, and (iii) standard Internet tracking tools to collect information like service provider IP addresses, browser versions, referring websites, search terms used, average number of pages requested, average duration of visit, and/or total visitor traffic. Most Non-Personal Information is stored in what are often referred to as log files.

How We Use the Information We Collect

Because we respect your privacy and value our relationship with you, we only use your Personal Information to offer you information about and the opportunity to purchase health care coverage that is right for you or your family. We also use third party partners and affiliates to help us to provide these services so we may share your information with these third parties and affiliates for such purposes. These third parties and affiliates are not authorized by us to use your Personal Information in any other way.

For example, we provide your Personal Information to our parent company, HealthPlanOne, LLC, so that they can help you to find and apply for Medicare and health insurance. We have also contracted with other third parties to provide the same services so as to ensure that your questions are answered and so that more than one opinion may be made available to you.

Since Aggregate Information does not include Personal Information, we reserve the right to use and share this information with others. However, we primarily use this information to customize your experience on our Site, to help us improve the quality of the Site, and to make your use of the Site easier and more valuable to you.

We do not sell, license, transmit or disclose Personal Information that you provide to us except with the following exceptions:

  • Upon your authorization (for example, in connection with your requests for information);
  • When such disclosure is necessary to support your application to our health insurance contractors or agents;
  • To our affiliates and third party partners as described above; and
  • When required or permitted by law

HIPAA Notice of Privacy Practices

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy Rule allows individuals who provide health information to covered entities or their business associates the right to receive a notice that describes how their health information may be used and/or disclosed and how to acquire access to this information. Neither nor our parent, HealthPlanOne, will ask for or accept medical records from you. However, you may provide certain health care information about yourself to us or to HealthPlanOne in order for us to assist you in applying for insurance coverage. But we only use your health care information for that purpose and for no other purpose whatsoever. Nor do we ever provide your health care information to third parties, except for the health insurance providers (or their agents) to whom you are submitting your application.

Internal Security Procedure has implemented procedures to protect the integrity and security of your Personal Data. However, because the Internet is an open global communications system, we cannot guarantee that information, during transmission through the Internet or while stored on our system, will be safe from external attacks or intrusions, such as by hackers. Please also remember that if you leave our website; we cannot be held responsible for the actions of other companies or websites on the Internet.

We may provide email links on our site to further facilitate communication between our company and you. Information collected through electronic mail may be shared with our customer service department, employees or other third parties that perform services on our behalf. Unless otherwise noted, electronic mail on our site is not a completely secure and confidential means of communication. Non-encrypted electronic communications may be accessed and viewed by other Internet users without your knowledge and permission while in transit to us. Therefore, we recommend that you contact us by phone whenever you are communicating Personal Information to us.

From time to time we will provide links to other web sites, not owned or controlled by us. We do this because we think this information might be of interest or use to you or where, as a member, we can provide you with value added services., However, we cannot control the privacy practices of other sites so we encourage you to review the privacy practices of any web site you visit. Additionally, the fact that we may offer a link to a third party website does not mean that we endorse that website; nor are we able to guarantee the quality or accuracy of information you may receive from other websites.

Privacy Statement and Changes

This Privacy Policy is effective as of the date set forth below. We reserve the right to make changes to the Privacy Policy on any occasion. We recommend that you frequently review the Privacy Policy for any changes or additions. Any changes or updates made to the Privacy Policy will be performed here.

This document describes’s current Privacy Policy. It is not a contract, however, and is not intended to and does not create any contractual or other legal rights in or on behalf of you or any other party.

If you have any questions or concerns about this Policy or its implementation, please contact us at:

35 Nutmeg Drive, Suite 220

Trumbull, CT 06611


ADSI Security Systems – ADSI – Mountain Home, Arkansas #security #systems, #telephone #systems, #fire #systems, #alarm #systems, #medical #alert #systems, #video #surveillance, #computer #repair


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With today’s technology, most security systems communicate wirelessly.

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For over twenty-five years, ADSi has offered peace of mind to our family, friends and neighbors. Unlike large national companies, we live and work in your community. Our local staff of highly qualified and NICET certified technicians are proud to serve our local hometowns of Mountain Home and Harrison as well as southern Missouri and most of Arkansas. Providing fast, friendly and personal service to our customers is what sets us apart. We offer security systems and fire systems for both home and commercial, as well as Medical Alert Systems, Video and Camera Surveillance, Central Vacuum Systems, Computer Networking along with Intercom and Sound Systems.

Our goal is not to make a deal; but instead make a difference in your life. Our Build Your Own System is different; and a ground breaking approach in the security industry. Unlike our competitors that offer pre-packaged systems; we allow our valued customer, the freedom to personally design a system that fits today’s needs and budget. Better yet, our lease program offers a full repair or replacement service agreement and you will never be left with yesterdays technology. System upgrades with loyalty credit are available at little or no cost to you. To truly see what makes ADSi different, contact us today!

Phone System Packages for Call Centres Compared #virtual #telephone #system


Your call centre telephone system should work with you to increase your revenue. It is your gateway to the world and when working efficiently, can make a big impact to your bottom line. You need to be able to have your phone system work in harmony with your software to reduce time between calls, thus increasing productivity; and ensuring data is tracked all through one system.

We reviewed the top systems on the market and rated them in terms of cost, ease of set-up, adaptability to changes in the office and remote working.

You can choose between VoIP call centre solutions or analogue phone systems. Each has its own merits. VoIP uses the Internet to transfer data. It is the most popular choice among call centers because of the lower domestic and international call rates. It also has a host of sophisticated features that the modern call center needs and offers fast, easy set-up. There are still some problems with a VoIP system, since it uses the Internet, you need to have a good Internet connection otherwise your call quality can suffer and you may experience a lot of dropped calls. An analog system, on the other hand, is reliable and time-tested. This system does not need the Internet so phone call quality is much better. You can also use this system in case there is a blackout.

In terms of cost if you are looking for low monthly charges in terms of set-up, upgrades and maintenance then a hosted PBX call centre solution is for you. However over the course of many years, you might find the hosted PBX system more expensive, an onsite system involves a high initial outlay, but then it is yours as you go forward with no monthly rental. Also, a point to note that if you go for a hosted PBX call centre the company providing the software will also provide the calls, so it is worth checking their call charges before you sign up. Don t be lured into a low monthly fee for a software and then get stung with high international calls. It is easier for a company to add some extra features to the standard packages as a buyers incentive, to then add some hidden costs later.

Whether out are after inbound or outbound call centre solutions, both VOIP and analog offer a good solution.

The most popular call center phone system providers are the following:

ShoreTel has solutions for any type of call center, large/small or VoIP/inhouse. They have an integrated suite of features that help a call center manage costs effectively, find new revenue opportunities and maximize productivity. Some of the features of the ShoreTel solution include:

  • Contact call routing or queuing that enables the employees to tailor their caller’s experience
  • Outbound dialling
  • Interactive Voice Response or IVR that allows you to collect information, customize interaction or provide self-service alternative.
  • Flexible reporting
  • Integrated scheduling
  • Telecommuting

Avaya has a call center solution called the Call Center Elite. This is an automatic call distribution application that allows agents to handle calls more effectively. This software uses conditional call routing. Managers can choose whether incoming calls connect to the first available agent, the least busy agent or the one with the best skills to accommodate the customer’s needs. The Call Center Elite can be integrated with traditional SIP networks and hybrid environments.

Aside from the flexibility this system offers, it can also reduce your costs and increase efficiency in your call center. Managers can also route calls to agents with specialized knowledge of their products and services allowing for a more personalized approach to customer support.

Cisco’s call centre solution is called the Cisco Unified Contact Center Enterprise that transforms a regular call center into a multichannel contact center. This new upgrade includes voice, text, web collaboration, video and email services on converged networks. It also includes a CRM and other business applications such as IP networks and IP-based applications. This is a comprehensive solution that integrates all these technologies into your existing infrastructure.

You will be able to integrate inbound and outbound voice applications with other Internet applications. Your agent can support multiple interactions simultaneously in whatever channel the customer uses.

This system allows your customers to be routed to the best available resource in your company. The web interaction management feature allows agents to respond immediately to customer queries using your website, chat or real-time web collaboration. You can also manage large volumes of customer emails easily.

Nextivia offers a cloud-based call centre solution with some impressive features for a highly efficient working environment. With a monthly rental of the software, you would need to purchase your VOIP phones or headsets separately. It includes all the features you would need including call queuing, automatic call distribution, real-time reporting and easy connectivity for remote workers.

Choosing a Provider

Choosing a call center telephone system provider can be a daunting task. You can easily get lost in all their packages and offers. We make things simple, simply fill out the quotation form above to receive 3 free quotations according to your needs.

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Using our reception service couldn’t be simpler and you’ll soon wonder what you did without your Best Receptionists !

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    Setup a Virtual Office Within the UK and London #virtual #office #telephone #system


    Grasshopper Virtual Office

    All the Business Features You Need

    • Get an 0800 or local London number
    • Sound professional with customised voicemail greetings unlimited voicemail extensions
    • Stay connected 24/7 with extensions that forward to any phone — your mobile, in the office or at home
    • 30 Day Money Back Guarantee!

    Get Hosted PBX or See How it Works

    What is a virtual office?

    Virtual phone systems are essentially remote servers for your incoming calls, hosted by a service company much like your web site is hosted. Callers into your system will walk through a phone tree that includes messages you record and send to the service provider. The simplest systems will forward a professional-sounding freephone number to your personal mobile phone while giving you the option to set up multiple extensions for employees and departments

    What Service Levels Exist?

    As with other phone service models, you can start small and work your way up. Unlike “traditional” phone services, virtual providers rarely require you to sign up for a multiple year contract and most plans are based on the number of minutes used.

    Call forwarding

    Call forwarding takes a phone number and forwards the call to your phone. Small business owners find this useful because forwarding to a mobile is convenient, and a virtual 0800 number can make them appear like a large organisation.

    Frequently asked question about virtual office:

    How can Grasshopper help me create a virtual office?

    The Grasshopper virtual PBX system includes call forwarding, multiple extensions, virtual voicemail, freephone numbers, local numbers, custom greetings, the ability to read your voicemails and many other features to help make life in a virtual office easy.

    Will Grasshopper work with the existing phone extensions in my office?

    Yes. The PBX connect feature from Grasshopper can be programmed to work with many PBX systems or phone extensions.

    Can I have multiple freephone numbers?

    You can add additional freephone numbers to your account at any time. Each additional number beyond what is included in your plan is just £5 more per month. Additional one-time fees may also apply depending on the type of number you are adding.

    How many extensions can I have?

    Grasshopper offers multiple extensions with all of our plans.

    Grasshopper Offerings
    From Our Blog

    Over 250,000 Happy Customers Served

    Here’s what a few of them have to say about Grasshopper

    I am now a huge fan of Grasshopper truly saved the day (and my sanity). Carolyn Appleton Carolyn M. Appleton, Inc. Having a phone number on our site increased conversion of site visitors to sign ups and paid users! Allan Branch LessAccounting

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    Dallas Business Telephone Systems – Dallas Business Telephone Systems #dallas #business #telephone #systems, #dfw #business #telephones, #dfw #phone, #dallas #phone #systems, #dallas #business #telephone #system, #dfw #business #telephone, #servcom #business #telephone #systems, #avaya #business #telephone #systems, #mitel #business #telephone #systems,


    Business Telephone Systems

    Choosing a business phone system is one of the toughest decisions small business owners have to make. Sure it sounds simple enough, but let’s talk about the choices. You want the most reliable phone system, so a traditional land line systems is what you need. However, using your cell phone with an Internet based phone system can save a small business big money. The only way you’ll know if the phone system is right for your business is to take a look at your businesses communications needs. Most business telephone systems today offer customers the ability to use both Digital and VoIP telephones. This allows you to have flexibility in how your office is set up. People inside your office can use the digital handset to make and receive calls, while road warriors and work from home employees can use VoIP handsets. Traditional business telephone systems are now offering the ability to handle sip trunks that will cost less to use than traditional land lines, giving you the best of both worlds. So what’s the downfall? Traditional business telephone systems require you to purchase equipment, which you will need to have maintained. Therefore your out of pocket cost are higher, and upgrades and maintenance will be ongoing. Hosted VoIP business telephone systems can save you out of pocket costs because there is no need to purchase the main PBX, so you only need VoIP telephones, and some companies will even give those to you if you sign a long term agreement with them. With Hosted PBX you will get a ton of features, your systems is always under warranty and your local and long distance calls are included. The result is that you will be able to plan your phone system budget and stick with it. Call us today, and one of our customer service professionals will help answer all your questions about what would work best for your company.

    Dallas Business Telephone Systems

    We are a leading telecommunication solutions provider in Dallas Texas, and have always been committed to delivering the highest levels of service, reliability, and technology to our customers. We offer Factory Certified Technicians, and the the best warranties in the business to ensure you completely satisfied with your purchase from us. We want to help you make the most informed decision so contact us if your looking for business telephone systems, network cabling, call recording, call accounting, paging or music on hold.

    SIP Trunking

    SIP Trunking provides business-class phone service including local, long distance, toll-free and international calling at extremely affordable rates. It does this by using an existing broadband connection rather than traditional copper wiring. With SIP Trunking, reliable, high quality phone service and the ability to add many, cloud-based features such as automated attendant and follow-me make it an ideal service for today’s business.

    • Radically reduce phone line costs by up to 50%
    • No Capital Expense. Maintain your current infrastructure investment.
    • Unlimited local and LD calling plans available
    • Keep existing telephone numbers and dial plans.
    • Local, long distance and toll-free connections exactly matches what you are using today
    • Enhances productivity add-on features increase functionality.
    • Mobility (find-me/follow-me), conferencing, web based call management, unified messaging (visual voicemail and fax).

    Dallas Business Telephone Systems